Water Damage Restoration

Insurance FAQs

Q: What insurance providers do you accept?
A: We will work with any insurance company that the owner has covering the home. We may not be a preferred contractor of the insurance company but we are the home owner’s best option to maximize the claim potential and follow through until the home returns to its pre-loss conditions.

Q: What would cause my insurance claim to be denied?
A: Denial of a claim is usually due to lack of maintenance. If you see a leaking pipe and ignore the issue, these damages will most likely not be covered. Another common denial is exterior water intrusions from floods, unless otherwise stated in your insurance policy.

Q: What will be covered by my claim?
A: If properly insured, we will get all resulting damages covered. The cause of the water damage will not be covered (i.e., a broken pipe), but the cost to dry the framing and repair of the wall would be.

Q: Do I need to call my insurance company and get approval before you start drying and remove affected materials?
A: No, your insurance company expects you to be proactive in precluding any secondary damage like mold. Drying should be started as soon as possible. Insurance law allows a consumer the right to choose any licensed contractor specializing in water damage.

Q: How much will this cost me?
A: If we are returning your home to pre-loss conditions without upgrades, the only cost to the homeowner is the insurance deductible.